Refund policy

We carefully inspect and package every order before it leaves us. Because many of our products are imported from the United States and may be limited-edition, seasonal or difficult to source, we operate a strict returns and refunds policy.

Changed your mind?

For most products purchased online, you have a legal right to cancel your order within 14 days of receiving it, without giving a reason. If you exercise this right, the item must be returned within the required timeframe and in an appropriate condition. 

Certain products may be excluded from this cancellation right, including some sealed products that cannot be returned for health or hygiene reasons once opened and goods that deteriorate or expire rapidly. 

Damaged, opened or used items

We do not accept returns or provide refunds where an item has been:

  • Used or consumed
  • Opened where the product is sealed for health, hygiene or safety reasons
  • Damaged after delivery
  • Altered, tampered with or misused
  • Returned in a condition that prevents it from being resold

If an item is returned in a condition where its value has been diminished because of handling beyond what would reasonably be necessary to inspect it, any refund may be reduced where permitted by law. 

“Not what I expected”

Please carefully read the product description, images, size, quantity, flavour/variant and other product information before purchasing.

We do not offer refunds simply because a product is different from what you personally expected, provided that the product supplied matches the description and is otherwise compliant with your statutory rights.

Incorrect, faulty or damaged on arrival

If we sent you the wrong product, the product is faulty, or it does not match the description provided on our website, please contact us as soon as possible with photographs and your order details.

Your statutory consumer rights are not affected by this policy. Where goods are faulty or not as described, you may be entitled to a repair, replacement or refund depending on the circumstances. 

Before ordering

Please check your order carefully before completing your purchase. As our products are sourced internationally, availability can be limited and some products may be seasonal or limited edition.

By placing an order, you acknowledge that you have reviewed the product information provided on the listing.